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eedi Studio customers have the right to return or exchange any product within 14 days upon receipt. If you wish to return your order or if you have any questions about the return process, please contact our customer service at firstname.lastname@example.org. Please see below for more detailed instructions and terms regarding returns.
The customer has the right to return an item if:
Please note that the right to return products does not apply to:
If you are unsure whether you want to keep a product that requires assembly or installation, you must decide on its return before it is assembled or installed.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.
The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, eedi Studio has the right to charge a fee for loss of value up to the full price of the product.
We will only be able to refund you the original sale cost of the item. If you paid delivery charges at point of order, these are not refundable. If you received free delivery of the item then the cost of delivery will be deducted from your refund. The return shipment costs must be paid by you and are not covered by eedi Studio.
We will make the refund within 14 days of receiving the returned product at our store. We process product returns in the order in which they arrive.
We make a refund decision after receiving the product. We do not accept returned products if:
If faults are detected in the condition of the product, our customer service will contact you.
In case you have received a wrong, damaged or faulty item, please email us at email@example.com within 3 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.